Shipping policy

Shipping Policy — Clara Valdés

Order processing. Once your order is placed, please allow 1 to 3 business days for it to be processed. Processing times may be longer during sales, promotions, holidays and peak periods. Once processed, the estimated delivery times are:

  • USA: 7–15 business days
  • Canada: 7–16 business days
  • Europe: 7–14 business days
  • Central America: 10–25 business days
  • Australia / New Zealand: 10–26 business days
  • Other countries: 11–30 business days

These timeframes are estimates only, counted from the date of dispatch (not the order date), and are not guaranteed. In exceptional cases an order may take longer; in such circumstances delivery may extend up to 40 business days, and we ask that you allow this full window before contacting us regarding a delay.

Circumstances beyond our control. Delivery times depend on your location and may vary due to factors outside Clara Valdés's control, including customs processing, carrier delays, weather, strikes, incorrect or incomplete addresses provided by the customer, and other force-majeure events. We are not liable for delays caused by these factors, and such delays do not entitle you to a refund or cancellation where the goods are still in transit.

Customs, duties and taxes. For international orders, any import duties, taxes or customs fees are set by your local authorities and are the sole responsibility of the customer. These charges are not included in our prices or shipping costs, and we have no control over them. If a package is refused, returned or held due to unpaid customs charges, the associated costs may be deducted from any refund.

Addresses and delivery. It is the customer's responsibility to provide a complete and accurate shipping address. We are not responsible for orders delayed, lost or returned due to an incorrect or incomplete address, and re-shipping in such cases may incur additional charges. Once an order is marked as delivered by the carrier, or shipped to the address provided, responsibility passes to the customer; we are not liable for packages lost or stolen after confirmed delivery.

Tracking. Once your order has shipped, we will provide a tracking number so you can follow your shipment's progress. Please note that tracking information may take a few business days to update after dispatch.

Need help? If you experience an unusual delay, please contact us and we'll be glad to help resolve any issue with your order:
Email: claravaldesinfo@gmail.com