Privacy policy

Privacy Policy — Clara Valdés

1. Who is responsible for processing your data?

The controller of your personal data is Clara Valdés (hereinafter, "Clara Valdés", "we" or "us"), owner of this website (the "Website"). Accessing and/or using the Website grants you the condition of User and implies your full acceptance of this Privacy Policy from the moment of such access and/or use. If you do not agree with this Policy, please do not use the Website.

You may contact us at: claravaldesinfo@gmail.com.

2. On what basis do we process your data?

We process your data in order to provide our services and operate the Website. Clara Valdés takes the protection of your privacy seriously and handles your personal information with care and in accordance with applicable law.

This Privacy Policy governs access to and use of the service (the "Service") that Clara Valdés makes available to Users. Where processing is based on your consent, you may withdraw it at any time by emailing claravaldesinfo@gmail.com, without affecting the lawfulness of any processing carried out before the withdrawal.

3. For what purposes do we process your personal data?

Your personal data may be processed for the following purposes:

  • Providing the products and services offered through the Website, and managing orders, payments, shipping, returns and customer support.
  • Fraud prevention, security, and compliance with our legal obligations.
  • Sending commercial communications, newsletters and marketing offers about Clara Valdés and similar products, where permitted. If you have consented, we may contact you by email, phone, SMS/MMS, messaging apps or other equivalent electronic means. You can unsubscribe at any time using the link in our messages or by writing to us.
  • Analytics and improvement of the Website, our products and your shopping experience.

4. Accuracy of the data you provide

You warrant that the personal data you provide is truthful and up to date, and you are responsible for notifying us of any change. You are solely responsible for the accuracy of the data provided. Clara Valdés reserves the right to exclude from its Services any User who provides false, inaccurate or incomplete data, without prejudice to any other legal action.

5. Data retention

We keep your personal data for as long as your account or relationship with us remains active, or for as long as needed to provide the Services and pursue the purposes above. When you unsubscribe or request deletion, we will retain your data only in blocked form for the periods legally required (for example, tax, accounting, warranty or dispute-resolution obligations), after which it will be securely deleted.

6. Your rights

You have the right to:

  • Access your personal data.
  • Request rectification of inaccurate data.
  • Request its deletion.
  • Request restriction of processing.
  • Object to processing.
  • Request data portability.
  • Not be subject to solely automated individual decisions.

You may exercise these rights by writing to claravaldesinfo@gmail.com, stating your request and, where reasonably necessary to verify your identity, providing proof of identity. We will respond within the timeframe required by applicable law.

Without prejudice to any other remedy, you have the right to lodge a complaint with the competent Supervisory Authority — in particular in the country of your habitual residence, place of work or place of the alleged infringement — if you believe the processing of your personal data does not comply with the applicable regulations.

7. Data security

Protecting your privacy matters to us. Clara Valdés applies reasonable technical and organizational measures to help prevent loss, misuse, alteration, unauthorized access and theft of the data you provide, and limits access to authorized personnel only. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security; you provide your data at your own risk to the extent permitted by law.

We maintain data-protection levels consistent with applicable regulations, and commit to confidentiality and to applying appropriate safeguards to any international data transfers or assignments that may occur — including transfers to service providers and warehouses located outside your country, which you acknowledge and accept where such processing is necessary to fulfill your order.

Where registration requires a password, you are responsible for keeping it confidential and for all activity under your account. You must notify us as soon as possible of any unauthorized use or security breach. Clara Valdés will not be liable for any damage arising from your failure to comply with this obligation.

8. Third-party processors

To operate our store we rely on trusted third parties (for example, payment processors, shipping and fulfillment partners, email/SMS platforms and analytics providers) who process data on our behalf under appropriate agreements. These parties may only use your data to provide their services to us.

9. Changes to this Privacy Policy

Clara Valdés reserves the right to update this Privacy Policy at any time. We recommend reviewing it periodically for the most recent version. Continued use of the Website after any update constitutes acceptance of the revised Policy.

10. Links to other websites

The Website may contain links to third-party websites. Clara Valdés is not responsible for how those third parties handle privacy and personal data, and we recommend you review their own privacy policies. The conditions offered by those websites may differ from ours.

11. Inquiries

For any questions about this Privacy Policy or the processing of your data, contact us at: claravaldesinfo@gmail.com.

12. Acceptance and consent

The User declares to have been informed of the conditions regarding the protection of personal data and accepts and consents to their processing by Clara Valdés in the manner and for the purposes described in this Privacy Policy.

SMS marketing and notifications

By opting in, you consent to receive text notifications related to your order, including abandoned-checkout reminders, SMS marketing offers, transactional messages and review requests from Clara Valdés. Message and data rates may apply; message frequency varies. You can opt out at any time by replying STOP, or get help by replying HELP.

Our Website uses cookies to track the items you add to your cart, including when a checkout is abandoned, in order to determine when to send SMS cart reminders. For any questions about these communications, contact claravaldesinfo@gmail.com.