Refund policy

Refund & Return Policy — Clara Valdés

Please note: we do not offer free returns. All return shipping costs are paid by the customer.

Can I return my order?

You may request a return within 14 days of receiving your order. Returns are accepted only when all of the following conditions are met:

  • The item is unused, unworn and unwashed, with all original tags, parts, components and packaging intact and in the same condition as received.
  • No signs of careless handling: any damage, marks, odors (perfume, smoke, deodorant) or wear caused by the customer voids the return.
  • Hygiene-sensitive items — including swimwear, bodysuits, lingerie, earrings and any intimate apparel — are final sale and cannot be returned once the sealed packaging has been opened.
  • Sale, discounted, promotional and clearance items are final sale and are not eligible for return or refund.
  • Any defect must be reported to us within 48 hours of receipt, with clear photos. Defects reported after this window cannot be accepted.

We reserve the right to charge the customer for return shipping and to reject any returned item that shows signs of use, wash, alteration or damage that is not our fault. Refunds are issued only after the item has been received and inspected at our warehouse.

Approved refunds are processed within 7 business days of inspection. Original shipping charges and any expedited-shipping upcharge are non-refundable.

How do I start a return?

If your order meets the conditions above:

  1. Email claravaldesinfo@gmail.com.
  2. Include: order number, reason for the return, a photo of the item (required for damage claims), and your full name and address.

We will then send you the correct return address. Do not ship your return to the address printed on the package — returns sent to the sender's address will not be processed or refunded. The customer is responsible for all return shipping costs and bears the risk of loss in transit; we strongly recommend a tracked, insured service, as we cannot refund returns that do not reach us.

A. Cancellation Terms

Right of cancellation. The cancellation period is 14 days from the day you (or a third party named by you, other than the carrier) received the last item of your order.

Orders already in process. We operate a fully automated fulfillment system and orders are processed as soon as they are placed, so we cannot stop or interrupt shipping once an order has been placed, and a refund before the goods are returned is not possible.

To exercise your right of cancellation, notify Clara Valdés with a clear statement (e.g. by email to claravaldesinfo@gmail.com). A cancellation is only completed once we have received the goods back. Return shipping costs are borne by the buyer.

Shipments in transit. Our products ship from an overseas warehouse, so transit times may be longer — this is outside our control. If your order is already in transit, cancellation is not possible; please wait until you receive the goods and then follow the return process above. You may notify us of your intended cancellation in advance and send us a shipping confirmation to speed up processing.

Consequences of cancellation. If you validly withdraw, we will refund the payments received from you excluding delivery costs (and excluding any extra cost arising from your choice of a delivery method other than our cheapest standard option). The refund is issued no later than 14 days after we receive the returned goods, using the same payment method as the original transaction, at no fee to you.

1. All returns must be shipped to our central warehouse at the customer's expense.